Frequently asked questions
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How can I track my order?
How can I track my order?
As soon as your order ships, you'll receive an email with your tracking link. You can also track it anytime on our Tracking page.
How long does shipping take?
How long does shipping take?
Orders are processed in 2–4 business days and delivered in 7–14 business days.
What if the product doesn't work for me?
What if the product doesn't work for me?
No stress, every order is covered by our 30-day money-back guarantee. Take your time to try it at home, and if you're not completely in love with it, email us at contact@thesolena.com within 30 days of delivery for a full refund. See 'What is your return policy?' for the details.
Is shipping free?
Is shipping free?
Yes! We offer free shipping on all orders, no minimum, worldwide.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship to most countries worldwide. Available options are shown at checkout.
What is your return policy?
What is your return policy?
You have 30 days from delivery to return your item if you’re not satisfied.
Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
Please email us at contact@thesolena.com with your order number to receive return instructions.
Once we receive and inspect your return, your refund is processed within 7 days to your original payment method.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not been shipped yet, we’ll do our best to help. Please contact us as soon as possible at contact@thesolena.com.
How can I contact you?
How can I contact you?
You can reach us anytime at contact@thesolena.com
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, and Shop Pay. Available options are shown at checkout.